supports

Support and Trouble Shooting

Welcome to our EV Charger and Charging Station Support page! We’re here to assist you with any questions or issues you may encounter regarding your electric vehicle (EV) charging needs. Whether you are a user of our home charging solutions or utilize our public charging stations, our aim is to ensure that your charging experience is seamless and efficient.

At Shenzhen New Shining Technology, we are committed to driving the future of sustainable transportation.

FAQs Contents

Getting Started

Overview of EV Charging

Electric vehicle charging is crucial for powering your vehicle. Learn about different types of chargers (Level 1, Level 2, and DC fast chargers) and their applications.

How to Use Our Chargers.

Step-by-step instructions on how to use our charging stations, including how to connect your vehicle and monitor charging progress, Please check the user manual or contact us about the guides files.

Troubleshooting

Common Issues and Solutions

Find solutions for frequent problems encountered during charging, including connection issues, slow charging, or difficulties with the app.

Error Codes Explained

Understand the meaning behind various error codes that may appear on the charging unit.

Installation Support

Home Charger Installation Guide

A comprehensive guide to help you install your home charging unit.

Working with Licensed Electricians

Tips on finding a qualified electrician familiar with EV charger installation.

Charging Station Locations

Finding Charging Stations

Use the interactive map to locate nearby charging stations, the APP function is decided by the operation platform or service provider.

Station Availability and Real-Time Updates

Check the real-time availability status of our charging stations by the operators.

User Accounts and Connectivity

Creating and Managing Your Account

Instructions for setting up user accounts for access to features like charging history and payments.

Connecting to the App

Guidelines to connect your vehicle and the charging station via our mobile app.

Billing and Payment

Payment Methods Accepted

Learn about accepted payment options, including credit/debit cards and mobile payment platforms. please contact local operators.

Reviewing Charges

How to access your billing history and understand your charges. please contact local operators.

Product Warranty and Returns

Warranty Information

Details about warranty coverage for your EV charger.

Return Policy

Understand the process for returning your EV charger if needed.

Contact Support

Live Chat

Get instant assistance through our live chat feature.

Email Support

Reach us via email for any inquiries or support requests.

Phone Support

Call our support line for direct assistance with any issues you may face.

If you need further assistance or have specific questions, don't hesitate to contact us. Your satisfaction is our priority, and we’re committed to making your EV charging experience as enjoyable and hassle-free as possible.

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